Friends, family and communities
Friends and fa
mily are
often the first to know that something isn’t right. You can make change happen.
One in three people experience abuse from a loved one in their lifetime. That means the likelihood that you know someone who is harming their partner or ex-partner, or that you will know someone in the future, is higher than you might think. We can help you understand more about harmful behaviour in relationships and what to do if you suspect someone’s hurting, scaring, or trying to control their partner or ex-partner.
Friends, family members, neighbours and colleagues are often the first to know when things are going wrong in a relationship, but it can be hard to know what to say or do. By helping people identify when others are using harmful behaviour and empowering them to be part of the solution, we can encourage people to think about the harm they’re causing and get support as early as possible.
Join a Make Change Happen community session
If you live in (or are concerned about someone in) Trafford or Sunderland you can now sign up to our free workshop, Make Change Happen. If you’re in Merseyside or Durham, watch this space as workshops for you are coming soon!
Our workshops are for people who are concerned that someone they know is using harmful behaviour towards a partner or ex-partner, as well as for people who want to learn more about unhealthy behaviour in relationships. During the 2.5-hour session, you’ll learn about what harmful behaviour looks like, what you can do to encourage someone to get support, and what support is available.
You can make change happen. Sign up to learn the skills you need today.
The next scheduled workshops are:
Sunderland - Wednesday 15th March
Trafford - Tuesday 28th March.
Other types of support
If you have concerns and would like to talk to someone about your specific situation, then please call the Respect Phoneline on 0808 802 4040 (open 10am-8pm Monday to Thursday and 10am-5pm on Fridays).
If you think someone is at risk of immediate harm, you should call 999 for emergency services.
Please note: Make Change Happen workshops are not suitable for professionals, for people who are concerned about their own behaviour, or for people concerned about their partner or ex-partner’s behaviour. You can visit our separate webpages:
Support for professionals
Support if you’re concerned about your own behaviour
Support if you’re concerned about your partner or ex-partner's behaviour.
If you’re looking for support for someone who is experiencing harmful behaviour, there are other organisations listed at the bottom of this page. Our partner organisation, Women’s Aid, also offers training which can help you understand how to respond in a supportive and helpful way. You can see available dates on Women’s Aid’s Eventbrite page.
What can you do if you’re concerned about someone else’s behaviour in their relationship?
It can be very worrying if you suspect that someone you know is hurting, scaring, or trying to control a loved one. It could be a friend, family member, neighbour or colleague that’s giving you the impression that something’s not quite right. So, what can you do?
Every situation is different, but we’ve answered some questions below to help you think about what you can do. Click on the question to read the answer.
If you’re in (or concerned about someone in) Trafford, Sunderland, Merseyside or Durham you can join one of our workshops to learn more.
-
It’s not always easy to spot harmful behaviour in relationships. The signs can be subtle and sometimes people and society can act like certain behaviours are OK or normal when they’re not. The longer we ignore someone’s behaviour, the worse it can become. Recognising the signs as early as possible can make a big difference.
Some examples of harmful behaviours are:
Isolating a partner from friends and family
We all have the right to an independent social life, and that shouldn’t always have to include our partner. It’s harmful to stop someone, either directly or indirectly, from doing what they want, going out or seeing their friends and family.
Controlling and/or coercive behaviour
Controlling and coercive behaviour, also known as coercive control, is an action, or a pattern of actions, used to harm, punish, or frighten someone. Examples are assault, threats, humiliation and intimidation. The intention of controlling behaviour is to make a person dependent by isolating them from other support, exploiting them, depriving them of independence and regulating their everyday behaviour.
Physical violence or intimidation
Anything that causes physical harm or fear of physical harm to a partner is abusive. This includes slapping, pushing, kicking, biting or threats of any of these. It also includes fear of physical harm towards another loved one or pet. Intimidating behaviours can also include threatening gestures such as a glare across the room or shouting in someone’s face.
Verbal aggression and insults
Name-calling, put-downs and insults all have a lasting impact on a person’s emotional wellbeing and can make them feel worthless.
Financial control
How couples split their finances is their choice, provided they’re both happy with the agreement and the way it works. It’s unhealthy for one person to make all the financial decisions at their partner’s expense or against their wishes. It’s harmful to prevent someone’s access to money and restrict their ability to buy and pay for things.
Inappropriate sexual behaviour
People should never be made to have sex or engage in sexual acts when they don’t want to – whether through force or pressuring.
Harassment and stalking
Accessing someone’s social media or email, checking their voice or text messages, following them or turning up unexpectedly when they’re out, are all examples of harmful and controlling behaviour.
If you’re in Trafford, Sunderland, Merseyside or Durham you can join one of our workshops to learn more.
-
Many harmful behaviours in relationships happen behind closed doors and can be hidden. Recognising that someone you know is behaving in a harmful way is a bit like piecing together a jigsaw – you need to put together a lot of small signs to get a clearer picture. This is because harmful behaviours are often patterns of controlling and manipulative behaviours rather than a one-off incident.
Every situation is different so we can’t list every warning sign, but below are some you can look out for.
The person using harmful behaviour may:
Tell you they’ve been fighting or arguing with their partner.
Shift blame onto their partner, deny or downplay issues and incidents.
Seem anxious about who their partner is with and what they are doing.
Constantly call or text their partner.
Speak for their partner and make them follow strict rules.
Put their partner down or continuously contradict them.
The person experiencing harmful behaviour may:
Make excuses for their partner’s behaviour.
Feel guilty and blame themselves.
Stop seeing friends and family.
Have physical injuries.
Feel they need to let their partner know their whereabouts at all times.
Say something to you or a friend about what’s happening.
If you’re in Trafford, Sunderland, Merseyside or Durham you can join one of our workshops to learn more.
If something doesn’t feel right and you want to talk it through, you can call the Respect Phoneline on 0808 802 4040 (open 10am-8pm Monday to Thursday and 10am-5pm on Fridays).
If you think someone is at risk of immediate harm, you should call 999 for emergency services.
-
The short answer is yes. Knowing someone personally might mean you’re the person who gets someone causing harm to think about their choices. Harmful behaviour can spiral into abuse leading to serious psychological and physical trauma.
We often look for reasons not to get involved, believing it’s someone else’s responsibility. You might be worried that you’ll make things worse or create an awkward tension between you and your friend or family member. You might be thinking that it’s none of your business and it’s easier to do nothing. But what if the conversation you have plants a seed that grows into lasting change?
Below is a list of some things people tell themselves to avoid talking to a friend or family member about how they’re behaving, and the questions we would ask in response.
‘It’s just banter.’
You might tell yourself what sounded offensive to you might be considered as innocent joking to someone else.
Ask yourself: What’s the punchline? If the joke always seems to revolve around putting down their partner, that’s not OK.
‘They’re as bad as each other.’
You might think both partners are treating each other badly, so their behaviour ‘cancels each other’s out.’
Ask yourself: If their partner is also engaging in unhealthy behaviours, does that mean nothing should change? Don’t they still need help? It can be tricky to understand what’s happening. There is never an excuse for using harmful behaviour, regardless of what else might be going on.
‘It’s not my place to say anything.’
You might tell yourself that how someone treats their partner isn’t your business, that you’d just be meddling and could even make things worse.
Ask yourself: If you were struggling in a relationship, wouldn’t you want someone to reach out to you? Offering support is an important part of being a friend or family member.
‘If only their partner hadn’t…’
If your friend or family member tells you their partner provoked them in some way, you might believe their actions are justified.
Ask yourself: Who holds responsibility for their own behaviour? We all choose what we say and do, which is good. It means harmful behaviour is not inevitable and people can choose to make a change. Nothing justifies harming or controlling someone else.
If you’re in Trafford, Sunderland, Merseyside or Durham you can join one of our workshops to learn more.
-
Your relationship with the person causing harm is unique to you. There will be a language and style you usually use, so we can’t give you a script, but there are some basic principles to remember:
Talk to them one on one
Lots of us feel more relaxed when going for a walk, exercising or doing something together, so think about the setting. It’s ideal if the person is feeling calm before you speak. Don’t raise the issue in front of others, especially their partner/ex-partner or family, as that’s likely to make them defensive. Don’t raise the issue when the person is drunk or under the influence.
Use your concerns to raise the issue
For example: “You seemed a bit stressed when we were all out the other night” or “How are things with you and (insert partner’s name)?” Using broader questions encourages your friend or family member to speak and lets them know you are interested. Never let them know their partner has told you anything, even if they have – this could put their partner at a higher risk of getting hurt.
Listen
Listening to your friend or family member might sound obvious, but what you don’t want is to fall into the traps of either reassuring the person causing harm or having a go at them. Both these reactions can have the opposite effect. Letting the person know you’re listening and checking you’ve understood what they’re saying can be helpful.
Giving people a calm space to talk about what’s going on is often enough for them to open up and be honest. There might be one or two questions you can ask to keep them focused on their behaviour, such as “Is there anything you’d want to change about how you acted?” or “Are you worried about how you’re acting?”
Here are a few phrases that you might want to try:
We love you but we don’t like how you’re treating [insert name].
Are you happy with how you’re treating [insert name]?
Good people can make bad decisions.
Know what support is available
Let them know that support is out there to help people make different decisions and to change their behaviour before it gets worse. You can let them know about Make a Change if it’s in your area, or other national services.
Have realistic expectations and look after yourself
It’s not your responsibility to change their behaviour, it’s theirs. You will have planted a seed. If that person doesn’t reach out for support or if you hear or see more issues, it doesn’t mean you’ve failed. It can take time for things to change and for people to take responsibility. Know that by broaching the issue you may have helped them take the first step.
If you feel low or unsure of how the conversation went, you can call the Respect Phoneline on 0808 802 4040 (open 10am-8pm Monday to Thursday and 10am-5pm on Fridays) or try chatting it through with a close friend. There’s no right way to feel and it’s fine to have mixed emotions.
If you’re in Trafford, Sunderland, Merseyside or Durham you can join one of our workshops to learn more.
-
Make a Change is a confidential, free service for people concerned about their behaviour towards a partner or ex-partner to help them make things better. We also provide support for their partner or ex-partner.
Make a Change is currently available in Trafford, Liverpool, Durham and Sunderland. Visit our Get support page to find out more.
If your friend or family member decides they would like support to understand and change their behaviour, the programme will cover topics such as:
Healthy relationships
Understanding the links between our thoughts, feelings and behaviour
Understanding arguments with loved ones
Intimacy
Break-ups
Emotional resilience and self-care
Managing stress .
For most people, it’s the first time they’ve ever talked about relationship difficulties. We know it’s hard to take that step, but we’re not here to judge - we’re here to help.
-
It’s not possible for us to cover all relationships or situations that can come up, so you might still have questions you want to talk through with a professional.
If you’re in Trafford, Liverpool, Durham or Sunderland you can contact your local Make a Change team directly or join one of our workshops to learn more. If you’re not, the Respect Phoneline is a confidential helpline, email and webchat service for people concerned about their behaviour and the people around them.
Call 0808 802 4040 (open 10am-8pm Monday to Thursday and 10am-5pm on Fridays) or visit respectphoneline.org.uk for more information.
Useful terms to know
There are various terms which people use to talk about harmful behaviour that you may not have heard before. We’ve listed some definitions below.
Coercive behaviour is when someone applies a significant amount of pressure to someone else to behave in a certain way. For example, Sam threatens to harm himself and becomes upset when Kris goes on nights out with friends. As a result, Kris declines invitations and distances himself from his friends due to the pressure from Sam. Coercive behaviour can be very subtle.
Controlling behaviour is a range of actions to make a person feel inferior or dependent. Some examples include telling people who they can and can’t see, where they can go, what they can wear, setting the rules of the house, giving them an allowance, or forcing them to stay at home.
Manipulation means to exploit, control or influence someone to your advantage. Examples are bending the truth, twisting facts and shifting blame.
Objectifying means to treat someone as an object and diminish their identify. For example, calling someone demeaning names repeatedly is degrading and can damage confidence and self-worth. Programmes like Make a Change, which help people make positive changes to their behaviour, encourage participants to always use their partner or ex-partner’s first name when talking about them.
Trauma is a term used to describe living through a very stressful, frightening or distressing event. Traumatic events can happen at any age and can cause long-lasting harm. Everyone has a different reaction to trauma, so you might notice effects quickly, or a long time afterwards. You can find more information on trauma on the Mind website.
Gaslighting means manipulating someone to make them question their own reality, to make them feel like they’re going mad. The term originates from the 1938 play Gas Light where the male partner continually changed the strength of the gas lanterns and made the female partner think she had done it.
Love bombing is when someone overwhelms you with loving words, actions, and behaviour as a manipulation technique. Excessive affection and attention can often be used by a partner to win over trust and affection to meet a goal.
Space for action means a person’s space to be themselves. It’s their ability to have their own opinions and make their own choices on how they want to live their life and spend their time. This includes the clothes they wear, the friends they have, the food they eat, and how they spend their money and free time. When someone is being harmed and controlled by someone else, it often impacts these areas of their lives, limiting their choices and freedoms.
If there are terms you feel are missing, you can let us know at makeachange@respect.org.uk
Other support organisations
Support for people experiencing harmful behaviour
You might know both the person using harmful behaviour and the person on the receiving end. There are lots of organisations who offer support to people being affected by the harmful behaviour of a loved one.
• National Domestic Abuse Helpline: Run by the charity Refuge, the helpline offers free support and advice for victims of abuse, open 24 hours a day. Call 0808 2000 247 or visit nationaldahelpline.org.uk
• Women’s Aid: You can use the Women’s Aid website to find the local service nearest you at womensaid.org.uk/womens-aid-directory, or start a webchat for direct support at chat.womensaid.org.uk
• Men’s Advice Line: A helpline for male victims of domestic abuse. Call 0808 801 3127 or visit mensadviceline.org.uk
• Rape Crisis: A free phone and online chat service for anyone over 16 in England and Wales who has been affected by any form of sexual violence. Call 0808 500 2222 or visit rapecrisis.org.uk
• Galop: Supports LGBT+ people who are victims of domestic abuse, sexual violence, hate crime. Call 0800 999 5428 or visit galop.org.uk
• Honour Based Abuse Helpline: Run by the charity Karma Nirvana, the helpline offers support to victims of honour-based abuse, including child marriage, virginity testing, enforced abortion and forced marriage. Call 0800 5999 247 or visit karmanirvana.org.uk
If you think someone is at risk of immediate harm, you should call 999 for emergency services.
Services for other support
Below is a list of organisations who offer support with issues outside of harmful behaviour, if that’s also needed. Remember that issues with health or personal circumstances are never an excuse for using harmful behaviour – it’s always a choice.
• Mind: Provide advice and support to empower anyone experiencing a mental health problem. Visit mind.org.uk
• Age UK: Offer a free, confidential national phone service for older people, their families, friends, carers and professionals. Call 0800 678 1602 or visit ageuk.org.uk
• StepChange: Free debt advice over the phone and online, and support for as long as you need it. Call 0800 138 1111 or visit stepchange.org
• Shelter: Free advice and support for individuals facing housing difficulties. Call 0808 800 4444 or visit england.shelter.org.uk
• Barnardos: Support and advice for children and young people, and their parents and carers. Visit barnardos.org.uk
• Samaritans: Talk through your concerns, worries and troubles 24 hours a day, 365 days a year. Call 116 123.